I have known Glenn for more than a decade. Recently, I asked him to step into our industry that I knew was foreign to him. I asked him to look at “our box” and help us redefine ourselves inside the box, outside the box, or eliminate the box all together. He has done just that. He brought his journalistic skills, his ability to listen to what is not being said, and his creative sixth sense to suggest ideas, which both our staffs and our competitors have not considered.